HOW TO AVOID MAKING THE

7 BIGGEST MISTAKES

PEOPLE MAKE WHEN HIRING A PLUMBER

By: D & D Plumbing Heating and Cooling

Dear Friend,

Thank you for reading our article.  Plumbers haven't always had the best reputation. We all have stories about the dirty footprints on the new carpet, that drip that never really went away, or the plumber that left you waiting all day and never came. That's why I wrote this article.

You'll learn never to hire the plumber with the lowest price and why all plumbers are different. Communication is key.

Plumbers fall into three categories:

1.  Reputable brand-name companies who follow a strict code of ethics, provides quality product/services, has a guarantee. 

2.  The reputable local contractor who has built a reputation for good service over years of quality work. 

3.  The backyard operator, the guy who seems friendly at first but ends up not being upfront about the work he�s doing. 

So how do you separate the first two from the last? 

That's what this booklet is all about. It can make your service experiences painless and trouble free.

Sincerely,

Daniel O. Moore, Jr., President

D & D Plumbing Heating and Cooling

707-451-8911

Mistake #1 - You hire a plumber based only on price!

The old adage is really true. "You get what you pay for." This is especially true in the plumbing business. If you want good plumbing you should decide to deal with a plumber because of the overall value you receive, NOT because they are the lowest priced. Here's why...

Value = Quality + Service + Price

It is impossible for any company in any industry to offer the cheapest price, have the highest quality, and provide the best service all at the same time.

You can get high quality and super service, but you can't get both and still get the lowest price.

Just like in any business, you hire the best people and buy the highest quality products, consequently, you have to charge more for your services.

Total Value is all three. Quality, Service, and Price!

The 3 most common problems YOU WILL have when you hire a plumber who only offers the lowest price:

1) The first problem is that dirt cheap plumbers don't usually stand behind their work if there is a mistake. Sure, other plumbers might do your job for a little less money, but how will they treat you when there is a mistake with your job?

To give the cheapest price, they usually have low-wage, inexperienced employees that have not been adequately trained. The end result is that you get what you pay for. And the little bit of money you saved ends up costing you more in the long run!

Believe me, this is a little saying we tell our customers: "The good feeling of a cheap price is long gone before the stench of poor quality is ever used up."

2) The second problem with a plumber who offers the lowest price is that they tend to also offer the lowest quality. Your plumbing can be one of the biggest expenses in your home. And, one of the best investments you can make in your home if done properly.

Plainly said, "Shoddy or low quality plumbing because of cheap price costs you money." No amount of savings is worth this. You've worked too hard and spent too much money on your home. Why throw it away for the few pennies you save on a plumber?

3) And the third reason why hiring the cheapest plumber is a problem is that you might get charged extra for things other plumbers normally include in their quote in the first place. You'll be charged extra for such things as mis-diagnosis, every piece of plumbers putty, overtime due to bad estimates.

Cheap plumbers nickel and dime you to death. What seemed like a good price actually ends up costing you more in the end. This is just a tactic cheap plumbers use to get in the door.

To avoid buying on price alone, we suggest you choose two or three plumbers and rank them in the order that is important to you such as Quality first, Service second, and Price last. AND ONCE YOU FIND A GOOD ONE...STICK WITH HIM!

Mistake #2 - You Think All Plumbers Are The Same.

Every plumber is different. No two plumbers are really the same. Every plumber has different equipment and different employees who know how to do certain kinds of jobs well. Every company has a different number of employees, each with different abilities.

Plumbing is art and craftsmanship combined. Most people who hire plumbers don't truly understand that despite all the technological advances, plumbers still use the same quality work habits as twenty years ago.

Contrary to what a lot of people think, plumbing is not just banging on the pipes, changing filters or unclogging drains. It takes craftsmanship to turn out quality work. Plumbers have to diagnose, measure and perform complicated calculations before they can start a job.

Communication is the key to hiring the best plumber for YOU.

What type of work they do? What their average turnaround time is? If they work weekends? Any other questions that are unique to your needs?

This will help you decide whether they are the best plumber for YOU!

After you ask your questions, it will become pretty obvious which company you should choose. The company that wants your business will prove to you they are the best plumber to do your work.

Take your time to decide which plumber you would like to use but, when you decide, you must be loyal to them (See Mistake #3).

Mistake #3 - You Always Have Three or More Plumbers Competing With Each Other For Your Work.

You may think this is a good way to do business. And it is to some extent. But here is why it usually isn't a good way to deal with plumbers.

A good plumber has enough loyal customers that they don't have to deal with price shoppers.

Once you find a good plumber, you must be loyal to them. If you flip-flop from plumber-to-plumber, a good shop won't be too motivated to keep YOU as a customer.

Price is important. But price should not be more important than good quality and good service.

This is what people typically like to do. They try to get everyone fighting for the same piece of pie. This might be an OK short term strategy because you save a few bucks. But, when you need a favor, or super fast service - not one of these companies will instantly bend over backwards to help you. (And if you have been a price shopper in the past, they will probably charge you more!)

Mistake #4 - You Think Having The Right Tools Is All A Plumber Needs To Do Your Job!

Many plumbers own great tools, but that doesn't mean they know how to use them. You can have the "latest, greatest technological wonder gizmo", but if you don't know how to use it properly, you are better off not even firing the darn thing up.

Compare this to using all of the complicated controls on your VCR.

Studies show that half the people who own a VCR don't even know how to set the clock, let alone use its advanced features.

The same thing happens in the plumbing industry.

Many plumbers have tools that have a lot of bells and whistles, but if he's a technician who doesn't know how to use the new features, you might as well go to a company that has old tools.

Make sure the technician is trained by the factory or another competent company. This ensures your work will get done right the first time. And on time!

Mistake #5 - You Don't Give Your Plumber Enough Time To Complete Your Job Properly!

Mistakes happen when you rush!

When you're in a hurry, you may forget to tell your plumber certain instructions. Or you might make a mistake in judgment or purchase decision because you were concentrating on getting it done, instead of getting it done right.

Schedule. Schedule. Schedule.

Before you work on your plumbing project, talk with your plumber. Get your plumber involved from the beginning because there might be a more efficient way to finish your project on time that you don't know about.

You can save time, money and headaches from the very beginning by communicating with your plumber!

Why do most people do the opposite of this and wait until the last minute to talk to the plumber? Because everyone takes the plumber for granted. Everyone thinks the plumber can easily take care of his or her work. Most everyone thinks the plumber is sitting around waiting for his or her job to come through the door. This isn't the case.

You should think of your plumber as your "project partner". Consult with your plumber. Let them know in advance what you want installed, or fixed. Ask them if there are any tips they can give you to make your job go smoother.

You are not the only customer your plumber has. When they walk in the door and you're saying you need it now, a plumber can't always help you. YOU need to work together.

Mistake #6 - You Hire Plumbers Who Don't Guarantee Their Work.

All reputable plumbers guarantee their work automatically. This means if they make a mistake on your job, they will re-do or fix your job at no charge.

Unfortunately, there are unethical plumbers who won't do this. Instead, they won't make good on your work and may not take any responsibility for their mistakes.

An unethical plumber may hold your work hostage. Or may say they will fix your job, but pin the problem on you and tack on an extra charge. There are about a hundred other things a not-so-good plumber may do to you.

The best thing you can do is hire a plumber who unconditionally guarantees their work. If it's not done right and it's their mistake, they will do it again or fix it.

Mistake #7 - You Don't Ask For References.

This is probably the easiest way you can avoid any problems with a plumber. ALL good reputable plumbers will eagerly give you references.

Ask your plumber to give you at least three names of people who they have done business with. And also ask them how long they have worked with this customer.

Also ask them what type of job they did for those references. Try and get the names of customers who had similar things done that you need done.

This is the easiest way you can hire the right plumber for YOU!

Mistake #8 - Not Knowing What To Look For

Alright, this wasn't one of the original mistakes for this article, but it IS important. It's so important, I decided to define some of the things to look out for if you do have problems.

THINGS TO LOOK OUT FOR

NO WATER: Main water valve turned off, or a burst pipe.

LOW WATER PRESSURE: Galvanized pipes, partly turned off main, or burst pipe.

POOLS OF WATER ON LAWN: Bad drainage or underground water or sewage leak.

GREENER GRASS SPOTS ON LAWN: An underground water or sewage leak.

GURGLING SOUND COMING FROM TOILETS: A partial blockage.

EXCESSIVE WATER OR GAS BILLS: A hidden leak, running faucet or toilets.

OVERFLOWING FLOOR DRAINS: Blocked drains.

DAMPNESS IN WALLS OR BLISTERING PAINTS: Possible leaks, gutter or roofing problem, bad tile grout.

A NOISY TOILET THAT RUNS CONTINUOUSLY: A faulty float or bad flush valve.

A DRIPPING FAUCET: Damaged washers or a pitted seat.

FAUCETS THAT ARE DIFFICULT TO TURN OFF: Bad spindle, poorly greased or pitted.

RUSTY WATER: Galvanized pipes, old water heater.